We receive questions from customers about a lot of different subjects. To make it all easier, we made an FAQ list, so you will get a faster answer to your question! When you have a question about what we make, do, or say and it’s not listed below, please send us an email at support@koma-elektronik.com!
Just want to do a shout out? Idea’s for future products? Made a cool video?
Let us know on our official forum at MUFF WIGGLER!
When you have questions that are very urgent,
please call us: +49 (0) 30 91557028 (mon – fri: 10AM – 6PM UTC+1)
Frequently Asked Questions
SVF-201 MODULE QUESTIONS
What is the best Gain setting for a clean signal?
The Input Attenuator / Gain control defines the amplitude of the signal that will travel into the filter. At a counter-clockwise (CCW) position there will be no signal going into the module at all, at around 9 o’ clock the signal will be at unity gain and at full clockwise (CW) position the signal will be boosted by about +6dB.
Can I use the SVF-201 with my +5V rail?
If you have a +5V power supply on your bus board rails and you want to use it with the KOMA Elektronik SVF-201 then you can change the second jumper setting from ‘Onboard’ to ‘Bus’. Don’t worry, the two +5V rails can never be connected together, regardless of how you place the jumper.
What are the specifications of the Mix Out CV input?
The Mix Out is a special output of the SVF-201 which contains all three of the outputs (LP, BP and HP). You can sweep continuously through these three outputs with a control voltage signal from 0 – 5V. The diagram below shows the corresponding loudness curves of the filter characteristics in correlation with the CV input. Low pass appears at 0.25V to 2.25V, pure bandpass between 2.25V and 2.75V and from 2.75V to 4.75 you’ll get high pass as an output signal. All outputs crossfade into each other.
The Mix Output has more internal gain than the three different single outputs, so signals taken from this output will have more overdrive / distortion than their respective partners. The signal levels themselves are identical though.
What should I do when I want to switch of the white light around the Cutoff knob?
If you don’t like the white light around the Cutoff knob simply take out the jumper above ‘LED Corona’ (and try not to lose it!).
KOMMANDER QUESTIONS
I can’t fit four 3.5 mm (minijack) cables in all the outputs of the KOMMANDER, what to do?
When you want to use both CV and Gate outputs, so 4 outputs in a row, we recommend Doepfer a-100c cables. They fit beautifully, 100% guaranteed.
In Europe? Get Doepfer cables at our dealer Schneiders Laden! In North America? Take a look at the page of our dealer Analogue Haven.
Can I use my KOMMANDER in combination with a banana jack system?
Yes, make sure that you have right extension cables and give it a go! (make sure that the output voltages match with the input voltages of your synth!) A customer told us he uses his banana jack system with two KOMMANDERS, that are powered up with the Harley Benton Powerplant and it provides enough power for both and the earth for the banana jack system.
Can I use my KOMMANDER with a “pedaltank”-like powersupply?
Yes! Make sure the maximum output is 9V / 500 mA per KOMMANDER with a centre negative tip. We advice to use the KOMMANDER with the original KOMA Elektronik PSU. Get yours here.
Does the KOMMANDER interfere with other light sources in my room?
Basically not, in rare cases some halogen lamps or a very bright sun shining directly on the sensor can produce unwanted side-effects though, so whenever you notice strange behaviour of your CV output try to trace down the ‘bad’ lamp or move the Kommander out of the sunlight.
PEDAL QUESTIONS
Do your pedals come with a power supply?
All KOMA pedals sold within North America, Japan and Europe come with a 9V DC power supply. We recommend you to use your pedal ONLY with this adapter, since we can’t assure the quality of your sound otherwise.
Do you also offer factory modifications for the pedals?
We can tweak and change our pedals a lot, how to get a tweaked unit, you’ll find here:
A FACTORY MODIFICATION BEFORE YOU PURCHASED THE UNIT?
First of all: get in touch with us! Let us know which product you want to buy and what you would like to see modified. We will let you know what the possibilities are and what the price / time estimation will be. When you confirm the order, we’ll send you a link for the payment and you will receive your product by mail as soon as the payment is in and we worked our magic. We will modify your unit by hand, so it will take longer than when you order a standard product, but we will keep you up to date about the process!
A FACTORY MODIFICATION AFTER I PURCHASED THE UNIT?
Get in touch with us by email, let us know who you are, what you would like to see modified and we will check if its possible. When we can do it, we will send you a price and time estimation. When you shipped the pedal back to our workspace and you made the payment for the modifications, we will get to work. As soon as the modification is finished we’ll send it back to the shipping address included. Do not ship your equipment to KOMA Elektronik until you have received an RMA number.
Do your pedals have easter eggs?
That’s the fun part of our job! So: of course! Check the documentation coming with the pedal to figure some of them out (others we’ll keep secret)!
GENERAL QUESTIONS
Where are you located?
All products are designed and assembled in Berlin, Germany.
Our offices are in the Netherlands.
I am looking for a dealer for your products, where can I find them?
Check out the Dealers page on our website to find a dealer close to where you are at, or just order from our webstore!
I need advice about how to use my equipment, can you help me?
Yes, that’s what we are here for! Send an e-mail to support@koma-elektronik.com and we’ll get you started!
Will KOMA Elektronik be interested in endorsing artists?
We love music, most of all. When you think you make music that appeals to us and you think our equipment can make the difference for you, please let us know via e-mail! We always want to hear what musicians are doing, why you think our equipment will be able to help you forward and we will take you request serious. Please note that we get a lot of requests and that we are picky and most of all: very busy.. Every e-mail gets an answer…
I have a company in the European Union and would like to order without VAT, is this possible?
When you have a company in the European Union with an EU VAT number and your are NOT from The Netherlands or Germany, we can deliver to you without VAT. Please send an email to support@koma-elektronik.com with your order information, address details and of course your VAT number and we’ll get back to you as soon as possible!
What is KOMA Elektronik’s warranty?
KOMA Elektronik warrants its products to be free of defects in materials / workmanship and is conform the specifications at the time of shipment for a period of two years from the date of purchase. Within this warranty period, all products which are not working anymore or show other malfunctions will be repaired or replaced, at KOMA Elektronik’s expense, on a return-to-factory basis. This is only though, when KOMA Elektronik finds out they are not the fault of the user.
Returning Your Product?
Before you send back your unit, we would like to get an email, so we know we can expect your pedal at our workspace. We will send you a RMA (Return Material Authorization) number so we can identify your shipment. All products must be packed carefully and shipped with the KOMA Elektronik power adapter. We cannot honor the warranty when the product is not properly packed. Once you have received the RMA#, ship the product to KOMA Elektronik with transportation and insurance charges paid, and include your return shipping address. Products sent back to KOMA Elektronik for return must have an RMA number and the text ”WARENRUCKSENDUNG” clearly marked on the outside of the shipping box (this so it doesnt get stuck in customs). We will take care of it from there.
What will we do?
Once received, we will check the product for signs of user abuse or damage as a result of transport. If the product has been abused, damaged while being transported or is out of warranty, we will contact you with an estimate of the repair cost. Warranty work will be performed and KOMA Elektronik will ship and insure your product to your shipping address for free.
How to initiate your warranty?
Let us know by sending us an e-mail to support@koma-elektronik.com
What should i do if I don’t like what I bought?
KOMA Elektronik products sold via our website come with a 14-day money back guarantee. If you are not happy with your product, please contact us within 7 days of the original purchase date to receive an RMA number. After you received your RMA, ship your product via a trackable shipping service (DHL, FEDEX, UPS) to the address provided with the RMA. Do not send something without sending us an email. We will respond fast.
Products sent back to KOMA Elektronik for return must have an RMA number and the text “WARENRUCKSENDUNG” clearly marked on the outside of the shipping box (this so it doesnt get stuck in customs). Shipment has to be done within 7 days from the date the RMA# has been sent. Products must be returned in new condition, shipped in the original packing material with power supply, to qualify for a refund. Worn or abused products or products that are missing accessories will be subject to a minimum 15% restocking fee. We reserve the right to deny a return in the case of excessive wear.The return shipping method must include tracking and a declaration of the full value to protect against lost shipments. The refund that will be paid is excluding the Paypal / creditcard transfer fee’s when you paid your order via Paypal or a creditcard, you will receive a receipt of the transaction per e-mail, so don’t forget to send your emailaddress along!
Please note that only products sold from our website can be returned to us. When you bought your pedal from a dealer, you should contact your dealer and follow their rules…